Acceptable Use Policy

Christopher Enterprises Limited Acceptable Use Policy

This Acceptable Use Policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by Christopher Enterprises Limited (“We“, “Our” or “Us“) under any ongoing agreement with a Client (“You“, “Your“, “They” or “Their“). It’s designed to protect Us, You and the general Internet community from unethical, irresponsible and illegal activity.

Any Clients found to be engaging in activities prohibited by this Acceptable Use Policy can be liable for service suspension and account/contract termination. In extreme cases, We may be legally obliged to report such Clients to the relevant authorities.

This Acceptable Use Policy is effective as of 6 February 2023.

Last updated: 26 December 2024.

Table of Contents

  1. Fair Use
  2. Client Accountability
  3. Prohibited Activity
  4. Termination of Agreement
  5. About this Acceptable Use Policy
  6. Contact Us

Fair use

We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect Clients and, where applicable, Their users (“end-users”) to likewise engage Our Products with similar intent.

We provide Our facilities with the assumption the Client’s use will be “business as usual”, as per Our offer schedule. If the use is considered to be excessive, then additional fees may be charged or capacity may be restricted.

Page Impressions

To keep web design package prices low, by default, We use shared servers. This means We may host multiple Clients on the same web server but fully partitioned and private from one another. This is standard practice with all web design agencies.

We allow each website up to 50,000 visits per calendar month so as to not impact the website speed or performance of other Clients. This is normally enough bandwidth for 99% of Clients. However, if You do exceed more than 50,000 visits in a calendar month, We may need to restrict additional visits or ask You to pay a higher support and maintenance annual charge for Our Products.

Any increase in costs due to exceeding the Fair Use amount will be sent via email to You within a reasonable timeframe before any changes take effect.

During this time, there will be no loss or change in the Products.

Unlimited Updates

We do not charge an admin fee each time a Client wants to make a minor change to Their website like other web design companies. We think this is wrong and unfair. We consider “minor changes” to be things like:

  • Updating a telephone number or address
  • Updating small amounts of existing text
  • Replacing a few images – providing the replacement images are a like for like in size (dimensions), the format is in jpg, png or WEBP (preferred), the file size is similar and the image hasn’t already been changed in the last 30 days

These changes are simple and quick and don’t require much time to implement.

If You have other changes that fall outside the above scope, it doesn’t automatically mean they are chargeable. We will do Our utmost to accommodate all change requests free of charge which We consider fair and reasonable. However, We reserve the right to determine what is fair and reasonable based on Our technical knowledge and expertise.

“Unlimited Updates” refers to the updating of existing content and not the creation of new content (i.e. new pages, new blog posts etc…) and to minor changes only.

Domain Name

As part of all Our web design packages, We include the registration of a new domain name for free. Most domain names cost between £5 – £15 per year and therefore We put an upper limit of £20/year to cover Your domain name request. If you require a domain name that exceeds Our upper limit then you will be charged the difference.

Only one domain name request per web design package is permitted. Any additional domain names required will be charged.

Third-Party Licenses

We currently use Siteground Optimiser to improve the speed of websites and optimise core web vitals, and Rank Math to optimise content for SEO to help rank websites higher on search engines. We may also use other Third-Party Licenses in the future.

  • Price Adjustments: We reserve the right to adjust the pricing for our services to reflect changes in the cost of Third-Party Licenses. This may include increases due to:
    • Increases in the cost of the Third-Party License itself
    • Changes in the terms and conditions of the Third-Party License
    • The need to replace the Third-Party License with a more expensive alternative. We will provide you with reasonable prior notice of any price increases resulting from changes in Third-Party License costs, typically 30 days.
  • Replacement: In the unlikely event in the future that a company decides to no longer provide these Third-Party Licenses, We will endeavour to find a suitable replacement.
  • Cost Changes: This may increase or decrease Your yearly support & maintenance costs depending on the replacement selected
  • Notification: An email communication will be sent prior to any changes in Your support & maintenance costs.

Graphic Design

We include graphic design as a free service when purchased with either the Brand Awareness or Pro web design packages. Under this Acceptable Use Policy, We put the following upper time limits on the use of Our graphic design service:

  • Brand Awareness web design package – 8 hours
  • Pro web design package – 12 hours

Whilst We consider this a fair and reasonable amount, some Clients may need longer. If additional hours are required You may be charged.

An email communication will be sent prior to exceeding these upper time limits to inform You of any additional charges. Our graphic design service will not continue beyond the above time limits without written confirmation of the additional charges.

Client accountability

We regard Clients as being responsible for Their actions as well as for the actions of anyone using Our Products with the Client’s permission. This responsibility also applies to anyone using Our Products on an unauthorised basis as a result of the Client’s failure to put in place reasonable security measures.

By accepting Products from Us, Clients agree to ensure adherence to this Acceptable Use Policy on behalf of anyone using the Products as Their end users. Complaints regarding the actions of Clients or Their end-users will be forwarded to the nominated contact for the account in question.

If a Client — or Their end-user or anyone using Our Products as a result of the Client— violates Our Acceptable Use Policy, We reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action We deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of Our Acceptable Use Policy.

Prohibited activity

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:

  • any material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorisation, and
  • any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

Our Products must not be used for any illegal activity, including but not limited to:

  • Cyberbullying
  • Hate speech
  • Harassment
  • Fraud
  • Money laundering
  • Child exploitation
  • Terrorism

The Client is solely responsible for all material They input, upload, disseminate, transmit, create or publish through or on Our Products, and for obtaining legal permission to use any works included in such material.

SPAM and unauthorised message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to Your jurisdiction (“spam”). This includes but isn’t limited to, sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to, subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by Our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on Our Products.

This spam and unauthorised message activity policy applies to messages sent using Our Products, or to messages sent from any network by the Client or any person on the Client’s behalf, that directly or indirectly refers the recipient to a site hosted via Our Products.

Unethical, exploitative, and malicious activity

Our Products must not be used for the purpose of advertising, transmitting or otherwise making available any software, program, product or service designed to violate this Acceptable Use Policy, or the Acceptable Use Policy of other service providers. This includes but isn’t limited to, facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorised to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into Our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to, denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of or discriminate against any group or individual.

Other activities considered unethical, exploitative and malicious include:

  1. Obtaining (or attempting to obtain) services from Us with the intent to avoid payment;
  2. Using Our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
  3. The unauthorised access, alteration or destruction (or any attempt thereof) of any information about Our Clients or end-users, by any means or device;
  4. Using Our facilities to interfere with the use of Our facilities and network by other Clients or authorised individuals;
  5. Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography or threaten anyone’s health and safety;
  6. Any act or omission in violation of consumer protection laws and regulations;
  7. Any violation of a person’s privacy.

Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorised use of Christopher Enterprises Limited property

We prohibit the impersonation of Christopher Enterprises Limited, the representation of a significant business relationship with Christopher Enterprises Limited, or ownership of any Christopher Enterprises Limited property (including Our Products and brand) for the purpose of fraudulently gaining service, custom, patronage or user trust.

Termination

1. Termination by 3B Website Design

We may terminate the Web Hosting, Support & Maintenance service (“Agreement“) immediately upon written notice to the Client in the following circumstances:

  • Material breach of this Agreement by the Client
  • Client’s failure to pay any fees due under this Agreement within 14 days of the due date
  • Client’s use of the services for any illegal or unauthorised purpose
  • Client’s violation of any applicable laws or regulations

2. Early Termination by Client

The Agreement may be terminated by the Client upon 30 days written notice to Us.

2.1 Early Termination Fees

In the event of early termination by the Client, the following fees will apply:

Free Months: Any free months offered as part of the Agreement are not redeemable upon early termination.

Pro-rated Charges: The Client shall be liable for the pro-rated rate of the Agreement to the nearest whole month. For example, if the Client terminates with two weeks remaining in the month, they will be charged for the full month’s hosting fee.

Administration Charge: A fee of £50.00 (exclusive of VAT) will be charged to cover the administrative costs associated with the early termination.

3. Non-Renewal

We reserve the right to not renew the Agreement at the end of the initial contract term or any subsequent renewal term. We will provide the Client with at least 30 days written notice prior to the expiration of the current term if We choose not to renew the Agreement.

3.1 Continued Hosting (Optional)

Following the expiration of the Agreement, the Client may be offered to continue hosting Their website with Our service provider at a reduced fee of £140.00 per year (exclusive of VAT).

If the Client is offered and accepts this new arrangement, They understand the following:

  • We will solely host the website
  • They will be solely responsible for Their domain name(s) including renewal unless an alternative arrangement has been agreed upon with Us in writing
  • We will grant the Client, or someone They appoint, admin access to Their website through WordPress
  • The Client will be solely responsible for the day-to-day management and upkeep of Their website. This includes but isn’t limited to, WordPress Theme updates, plugin updates, all front-end technical aspects, content and design.
3.2 Website Export (Optional)

If the Client wishes to maintain ownership and control of Their website with a different service provider, We can package and export the website files.

  • We will transfer ownership of the domain name to the Client
  • An administration charge of £100.00 (exclusive of VAT) will apply for this service.
  • Any third-party licenses or subscriptions used in the creation or maintenance of the website are excluded from this arrangement and remain the responsibility of the Client

4. Effect of Termination

Upon termination of this Agreement for any reason:

  • All rights and licenses granted to the Client under this Agreement shall immediately cease
  • The Client shall immediately cease all use of Products
  • We shall have no further obligation to provide Products to the Client

About this Acceptable Use Policy

This Acceptable Use Policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.

We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective immediately.

Contact Us

For any questions or concerns regarding this Acceptable Use Policy, you may contact us using the following details: