Acceptable Use Policy

Christopher Enterprises Limited Acceptable Use Policy

This Acceptable Use Policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by Christopher Enterprises Limited under any ongoing agreement. It’s designed to protect us, our customers and the general Internet community from unethical, irresponsible and illegal activity.

Christopher Enterprises Limited customers found engaging in activities prohibited by this Acceptable Use Policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

This Acceptable Use Policy is effective as of 6 February 2023.

Last updated: 6 February 2023.

Table of Contents

  1. Fair Use
  2. Customer Accountability
  3. Prohibited Activity
  4. About this Acceptable Use Policy
  5. Contact Us

Fair use

We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.

We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged or capacity may be restricted.

Page Impressions

To keep web design package prices low, by default we use shared servers. This means we may host multiple customers on the same web server but fully partitioned and private from one another. This is standard practice with all web design agencies.

We allow each website up to 50,000 visits per calendar month so as to not impact the website speed or performance of our other customers. This is normally enough bandwidth for 99% of our customers. However, if you do exceed more than 50,000 visits in a calendar month, we may need to restrict additional visits or ask you to pay a higher support and maintenance annual charge for our Products.

Any increase in costs due to exceeding your Fair Use amount will be sent via email to you within a reasonable timeframe before any changes take effect.

During this time, there will be no loss or change in your Products.

Unlimited Updates

We don’t charge an hourly rate for changes to existing content, unlike most other web design companies. However, we do put an upper limit of up to 3 hours a month for technical support for any changes to your existing content which we feel is a fair and just amount.

If you exceed more than 3 hours a month for technical support, it does not mean you will immediately be charged. Instead, it highlights that the changes you are requesting may go beyond “updates of existing content” and a review of your Products may need to take place and an agreed plan put in place that both is both fair and reasonable.

“Unlimited Updates” refers to the updating of your existing content and not the creation of new content (e.g. new pages).

Domain Name

As part of all our web design packages, we include the registration of a new domain name for free. Most domain names cost between £5 – £15 per year and therefore we put an upper limit of £20/year to cover your domain name request. If you require a domain name that exceeds our upper limit then you will be charged the difference.

Only one domain name request per web design package is permitted. Any additional domain names required will be charged.

Third-Party Licenses

We currently use WP Rocket to improve the speed of your website and optimise your core web vitals, and Rank Math to optimise your content for SEO to rank you higher on search engines.

In the unlikely event in the future that either of these companies decides to no longer provide these licenses, we will endeavour to find a suitable replacement. This may increase or decrease your yearly support & maintenance costs depending on the replacement selected.

An email communication will be sent prior to any changes in your support & maintenance costs.

Graphic Design

We include graphic design as a free service when you purchase either the Brand Awareness or Pro web design packages. Under this Acceptable Use Policy, we put the following upper time limits on the use of our graphic design service:

  • Brand Awareness web design package – 8 hours
  • Pro web design package – 12 hours

Whilst we consider this a fair and reasonable amount, some customers may need longer. If additional hours are required you may be charged.

An email communication will be sent prior to exceeding these upper time limits to inform you of any additional charges. Our graphic design service will not continue beyond the above time limits without written confirmation of the additional charges.

Customer accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorised basis as a result of the customer’s failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this Acceptable Use Policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer — or their end-user or anyone using our Products as a result of the customer — violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our Acceptable Use Policy.

Prohibited activity

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:

  1. any material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and
  2. any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and unauthorised message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorised message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refers the recipient to a site hosted via our Products.

Unethical, exploitative, and malicious activity

Our Products must not be used for the purpose of advertising, transmitting or otherwise making available any software, program, product or service designed to violate this Acceptable Use Policy, or the Acceptable Use Policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorised to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of or discriminate against any group or individual.

Other activities considered unethical, exploitative and malicious include:

  1. Obtaining (or attempting to obtain) services from us with the intent to avoid payment;
  2. Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
  3. The unauthorised access, alteration or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;
  4. Using our facilities to interfere with the use of our facilities and network by other customers or authorised individuals;
  5. Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography or threaten anyone’s health and safety;
  6. Any act or omission in violation of consumer protection laws and regulations;
  7. Any violation of a person’s privacy.

Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorised use of Christopher Enterprises Limited property

We prohibit the impersonation of Christopher Enterprises Limited, the representation of a significant business relationship with Christopher Enterprises Limited, or ownership of any Christopher Enterprises Limited property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage or user trust.

About this Acceptable Use Policy

This Acceptable Use Policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.

We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:

  • the date the customer uses our Products after we publish the revised version on our website; or
  • 30 days after we publish the revised version on our website

Contact Us

For any questions or concerns regarding this Acceptable Use Policy, you may contact us using the following details: